About us
Terms and conditions:
Last amended June 2008.
Please check our latest terms and conditions at time of booking
Reservations General – All Client types:
All bookings made by any private individual(s), firm, company, group (Client) are subject to these Terms and Conditions.
All bookings are made subject to availability.
Once Apartments in Oxford Limited, (Company), accepts a booking, a contract exists between the Client and the Company. The Company reserves the right to request written confirmation of any booking.
Arrival and Departure Times – All Client types:
Occupation of the apartments and use of its car park space is available from 2.30pm on the day of arrival and must be vacated by 11:00 am on the day of departure. The apartments and car park space are available for the time stated herein, unless agreed otherwise and stated in the Companies and Groups Booking Contract attached to these Terms and Conditions, or for individuals, as confirmed in writing and delivered by post, fax or e-mail by the Company, any extension to departure times or early arrivals (including the car park space) would incur additional charge.
Acceptable method of Payment/s – All Client types:
Credit card, Cheque, Cash, Bankers Draft, BACS or CHAPS. All payments should be in GB Pounds for the amount shown on the invoice(s) or a reserve currency without deduction for conversion commissions. For Private individuals, cheques supported to the value of the cheque guarantee card can be accepted. Cheques valued more than the guaranteed amount must be received 14 nights prior to date of arrival. Credit accounts are available for Companies and some Groups, details are shown following. The Company requires at least twenty-one (21) nights notice prior to the date of arrival to arrange any credit facilities for clients. Credit accounts must not exceed their approved credit limit at any time. Application Forms for credit facilities are available from our Accounts Department.
Liability:
Unless negligence by the Company is established by an independent body, the Company will not be held liable for injury to person, loss of, or damage to any property of any Client or person staying/visiting the apartments and or its general facilities and area. Vehicles are parked in the car park at the risk of the guest.
General:
This Contract shall be subject to English Law:
- The Company will take all reasonable steps to ensure that the requirements of each reservation are met to the best of its ability. The Company reserves the right if necessary to provide alternative services of at least equivalent standard at no extra charge to the Client.
- The Client shall not permit the use of its occupied facilities for any other purpose than that stated in the original booking correspondence; unless written consent is obtained from the Company prior to the commencement of the occupancy of the apartments.
- Any alteration to these terms and conditions must be agreed in writing and in advance of any occupancy by the Client and may be subject to separate contract, and must bear the signature of the Client, and be signed on behalf of the Company by a director of the Company.
- The Company has endeavoured to ensure all information in its advertising material is correct at time of printing; it reserves however the right to alter, substitute or withdraw any service, facility or amenity at any time, without notice if necessary.
- The Client accepts that The Company and its agents have unrestricted right of access at all times to all apartments in the event of an emergency and /or a perceived emergency, and at all times provided reasonable notice is given to the Client and the Client agrees to comply with the following :
- The Client agrees that maintenance and housekeeping staff are allowed to gain access for the purpose of repair or cleaning the apartment on a daily basis or when necessary.
- To limit the total number of guests in the apartment, who stay overnight, to that shown below which is in accordance with Fire, Health & Safety regulations:William x 4, Matilda x 4, Stephen x 4, Beckett x 4, Norman x 2, Oxford x 2, Frideswide x 2, Henry x 4, Richard x 2. Any variation to these limits must be agreed in writing in advance of commencement of the Client’s visit. The Company reserves the right to surcharge each authorised and unauthorised extra guest in excess of the above shown limits an amount equivalent to the cost of the apartment in which they have stayed.
- Parties, group gatherings or functions must be agreed in writing in advance of commencement of the Client’s visit. The guests are required to respect the right of quiet enjoyment of other guests in other apartments.
- The Company reserves the right to end unauthorized functions and require any guest, which in the opinion of the Company, are causing a nuisance to others, to cease their activities immediately.
- The Company reserves the right to approve any externally arranged entertainment, services or activities that the Client has arranged and cannot accept liability for any resultant costs.
- Use of the common areas for entertainment by the clients or their visitors, such as gardens and roof terrace, must be pre-arranged and approved in writing by the Management. The Client accepts full responsibility including for all its visitors in the apartment/s and all its common areas. Use of car park spaces for the visitors is prohibited. Use of the car park space by the Client after the check-out time of 11:00am is prohibited.
- Any damage to the apartment and the apartment’s fixtures, fittings, furnishings and common areas or general facilities will be the responsibility of the Client and will be charged accordingly.
- The Client hereby warrants and represents that they will not keep in the apartments any of the following
a. Any live animals of any description with the exception of Guide dogs for the blind/deaf, and then only in designated areas.
b. Firearms, illegal drugs and any other illegal goods.
c. Anything unlawfully in their possession.
d. Anything specified as being prohibited in any written notice or list, which may be issued from time to time by the management of the Company. - The Client agrees not to use or store articles or liquids that are dangerous, noxious, inflammable, explosive or which may give rise to a health or fire risk without written consent of the Company and agrees to observe all normal and reasonable precautions for security of the apartment and also for the buildings in general., and to respect the privacy and give due consideration to other guests.
- The Client hereby warrants and represents that they will not use the apartment for any purpose that is either illegal and/or immoral.
- The Company will not be liable for any failure to provide or delay in providing facilities, services, food or beverages as a result of events or matters outside its control.
- The Client is responsible for ensuring that any band or musician or any other person or body employed by them comply with all statutory requirements and the requirements of the management.
- The Company must comply with certain licensing and statutory regulations and requires the Client to fulfil their obligations in this respect.
- The Company is concerned for health and safety of the Client and the Client should therefore abide by all company’s Fire and Health & Safety Regulations and all statutes that exist.
- Any acceptance of a reservation by the Company and or its agents from the Client, cannot be assigned or transferred to any other party, and nothing herein contained shall create or be deemed or implied to create any relationship of landlord or tenant between the parties hereto.
- Final account must be settled before leaving the premises. In the case of approved credit account the Client, his agent or his company must make settlement within 14 nights of the invoice date.
- The Company reserves the right to charge interest on overdue accounts at a compounded rate of 4% per calendar month or part thereof above the bank base rate enforced at the time.
- The Client by confirming a booking with the Company accepts these Terms and Conditions in full, without exception and/or variation, unless any such variation is agreed between the Client and duly signed by the Client and an authorised signatory of the Company.
Reservations relating to Companies and Conferences involving four (4) or more apartments:
A signed Group Booking Contract to be submitted by the Client to the Company together with the 50% non-refundable deposit four (4) calendar months prior to the date of arrival.
The Final balance must be paid two (2) calendar months prior to the date of arrival
The initial date of arrival will form the basis for which payments on the Group Booking are due.
For additional apartment(s) reserved after paying the 50% non-refundable deposit (but prior to the payment of the final balance), a non-refundable 50% deposit for the additional apartment(s) reserved must be paid on reservation.
For additional apartment(s) reserved after the final balance has been paid, the full value of the additional apartment(s) reserved must be paid on reservation.
Failure to meet these payments, agreed dates and requirements will result in cancellation without prior notification. All bookings are provisional and subject to cancellation by the company, unless the full amount of the total value of the reservation together with the signed Booking Contract, is received by the Company.
Method of payment for Extras such as telephone calls, alcohol and other services supplied by the Company to individual guests are subject to prior agreement by the Company and the Client.
Cancellations and amendments relating to Companies and Conferences involving four (4) or more apartments:
For complete cancellations of Group Bookings notified four (4) calendar months prior to the initial date of arrival, a full refund will be given.
For complete cancellations of Group Bookings notified within the period of four (4) calendar months prior to the initial date of arrival, the deposit will be forfeited.
For amendments to Group Bookings made four (4) calendar months prior to the initial date of arrival, no charges will be incurred.
For amendments made within the four (4) calendar months but before 2 (2) calendar months prior to the initial date of arrival that lead to a reduction in the number of apartments or a shortening of stay of the Group Booking, a cancellation charge equivalent to 50% of the value of the amendment will be applied to the deposit paid.
For amendments made within 2 (2) calendar months prior to the initial date of arrival that lead to a reduction in the number of apartments or a shortening of stay to Group Bookings, a cancellation charge equivalent to the value of the amendment will be applied to monies paid.
Reservations relating to Private Group bookings involving four (4) or more apartments:
A signed Group Booking Contract to be submitted to the Company together with 50% Non-Refundable deposit three (3) calendar months prior to the date of arrival.
The Full balance of the total reservation must be made One (1) calendar month prior to the date of arrival.
Failure to meet these payments, agreed dates and requirements will result in cancellation without prior notification.
In the unlikely event of cancellation on behalf of Apartments in Oxford Ltd due to unforeseeable circumstances a full refund will be made.
Cancellation will only be regarded as valid if a cancellation number has been issued.
All bookings are provisional and subject to cancellation by the company, unless the full amount of the total value of the reservation together with the signed Booking Contract is received by the Company.
Extras such as telephone calls, alcohol and other service supplied by the Company to individual guests, must be settled by the lead guest in each apartment before their departure.
Confirmation for Long Stay Private Guests (more than 14 nights with negotiated lower rate):
A deposit equivalent to seven (7) night’s accommodation is required, at least seven (7) nights before the date of arrival or at the time of booking.
All or any “extras” charges must be settled by the guest, prior to vacating the premises.
Settlement of the account including the Extras will be required on every seventh day of the stay, starting from the date of arrival.
All accommodation charges and any “extras” charges must be settled by the guest, prior to vacating the premises.
Cancellation for Long Stay Private Guests (more than 14 nights with negotiated lower rate):
By Client:
Cancellation received more than 7 nights in advance of agreed arrival date, no charge will be made and the deposit will be returned.
Cancellation received less than 7 nights in advance of agreed arrival date, one week’s accommodation will be charged i.e. 7 nights at the negotiated rate.
For clients failing to arrive for a booking, “no-shows”, seven (7) nights accommodation will be charged.
By The Company: The Company reserves the right to cancel the booking if:
- The apartment(s) or part of it is closed due to circumstances beyond its control.
- The Client becomes insolvent or enters into liquidation or receivership
- To avoid a breach of these conditions.
- It prejudices the reputation or causes or might cause in the Company’s opinion, damage to the apartments and its common areas.
- In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.
Early Curtailment for Long Stay Private Guests (more than 14 nights with negotiated lower rate):
The guest will be charged for the remaining balance of nights of their original booking, not to exceed a maximum of seven nights at our published tariff rate.
Early Curtailment of a reservation will only be effective on the date of receipt of the request to cancel, and must be made by written notification, or by acknowledged fax or e-mail to the Company’s reservation department. Early Curtailment will only be regarded as valid if a confirmation in writing by a manager has been issued.
Amendments for Long Stay guests (more than 14 nights with negotiated lower rate):
By Client:
- Amendments to numbers and or arrangements must be confirmed to The Company in writing.
- Reduction in the numbers of nights/ apartments of the total value of the booking is subject to The Company’s cancellation policy for Long Stay.
- Amendment more than 7 nights in advance of agreed arrival date, no charge will be made and the deposit will be returned
- Amendment less than 7 nights in advance of agreed arrival date, one week’s accommodation will be charged i.e. 7 nights at negotiated rate.
By The Company:
- Should for any reason beyond its control, the Company need to make any amendments to your booking, the Company reserves the right to offer an alternative choice of facilities.
- Should the Client make significant changes to the reservation or the expected number of guests, this may result in amendments in the rates applicable and or the facilities offered by The Company.
Reservations & Deposits relating to Private individual(s):
Reservations made by private individuals are considered confirmed if the Client supplies the deposit equivalent to one night’s accommodation fee per apartment reserved by credit/debit card. Any other method of payment would need to be agreed beforehand with the Company.
The credit card supplied must be in the name of the individual making the reservation and must be presented at time of check-in.
If a third party is paying for the accommodation and is not present at check-in it is essential that an authorisation form is completed by that person and returned to the Company before a booking can be confirmed.
Cancellation relating to Private individual(s):
By Client:
Cancellation of the reservation will only be effective on the date of receipt and must be made by written notification or by acknowledged fax or email to the company. If cancellation is advised by telephone it will only be regarded as valid if a “cancellation reference number” has been issued by Apartments in Oxford Ltd. And cancellation will only be effective from the date of issue of the “Cancellation Reference number.”
- For cancellation of the whole, or part of the reservation, more than 24 hours prior to the date of arrival, no charge will be made and the deposit will be returned.
- For cancellation of the whole, or part of the reservation, less than 24 hours prior to the date of arrival, one night’s accommodation per apartment will be charged (equivalent to the deposit amount).
- For clients failing to arrive for a booking, “no-shows”, one night’s accommodation per apartment will be charged (equivalent to the deposit amount).
By The Company: The Company reserves the right to cancel the booking:
- The apartment or part of it is closed due to circumstances beyond its control.
- If the Client becomes insolvent or enters into liquidation or receivership
- To avoid a breach of these conditions.
- If it prejudices the reputation or causes damage to the apartments.
- In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.
Proof of identification relating to Private individual(s):
The lead guest in each apartment will be required to show a signed and photographed identification i.e. a new type UK Driving Licence or passport at check-in. A photocopy of this ID document will be taken by the Company on arrival for security purposes and will be disposed of after checkout.
Charges and Payments relating to “Walk-ins” Private individual(s):
Unannounced guests, “Walk-ins”, must pay for their accommodation on arrival, in addition to the equivalent of one night’s accommodation, which may be applied to any extra costs incurred by the guest. The balance of this amount will be returned at departure.
All disputes should be addressed solely to the General Manager, or his/her department at Apartments in Oxford Ltd.