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Terms and conditions
Last amended October 2006.
Please check our latest terms and conditions at time of booking
Reservations General - All Client types
All bookings made by any private individual(s), firm, company, group (Client) are subject to these Terms and Conditions.
All bookings are made subject to availability.
Once Apartments in Oxford Limited, (Company), accepts a booking, a contract exists between the Client and the Company. The Company reserves the right to request written confirmation of any booking.
Arrival and Departure Times - All Client types
Occupation of the apartments is available from 2.30pm on the day of arrival and must be vacated by 11:00 am on the day of departure. The apartments are available for the time stated herein, unless agreed otherwise and stated in the Firms, Companies and Groups Booking Contract attached to these Terms and Conditions, or for individuals, as confirmed in writing and delivered by post, fax or e-mail by the Company. Any extension to departure times or early arrivals may incur additional charges.
Acceptable method of Payment/s - All Client types
Credit card, Cheque, Cash, Bankers Draft, BACS or CHAPS. All payments should be in GB Pounds for the amount shown on the invoice(s) or a reserve currency without deduction for conversion commissions. For Private individuals, cheques supported to the value of the cheque guarantee card can be accepted. Credit accounts are available for Firms and Companies and some Groups, details are shown following. The Company requires at least twenty-one (21) days notice prior to the date of arrival to arrange any credit facilities for clients. Credit accounts must not exceed their approved credit limit at any time. Application Forms for credit facilities are available from our Accounts Department.
Liability.
Unless negligence by the Company is established by an independent body, the Company will not be held liable for injury to person, loss of, or damage to any property of any Client or person staying/visiting the apartments and or its general facilities and area. Vehicles are parked in the car park at the risk of the guest.
General.
This Contract shall be subject to English Law.
- The Company will take all reasonable steps to ensure that the requirements of each reservation are met to the best of its ability. The Company reserves the right if necessary to provide alternative services of at least equivalent standard at no extra charge to the Client.
- The Client shall not permit the use of its occupied facilities for any other purpose than that stated in the original booking correspondence; unless written consent is obtained from the Company prior to the commencement of the occupancy of the apartments.
- Any alteration to these terms and conditions must be agreed in writing and in advance of any occupancy by the Client and may be subject to separate contract, and must bear the signature of the Client, and be signed on behalf of the Company by a director of the Company.
- The Company has endeavoured to ensure all information in its advertising material is correct at the time of printing, it reserves however the right to alter, substitute or withdraw any service, facility or amenity at any time, without notice if necessary.
- The Client accepts that The Company and its agents can have unrestricted right of access at all times to any and all apartments in the event of an emergency and /or a perceived emergency, and at all times provided reasonable notice is given to the Client and the Client agrees to comply with the following :
- The Client accepts full responsibility for all of the Client's visitors in or about the apartment and its general facilities and area. Any damage to the apartment and the apartment's fixtures, fittings and furnishings will be the responsibility of the Client and will be charged accordingly.
- The Client agrees not to use or store articles or liquids that are dangerous, noxious, inflammable, explosive or which may give rise to a health or fire risk without written consent of the Company and agrees to observe all normal and reasonable precautions for security of the apartment and also for the buildings in general., and to respect the privacy and give due consideration to other guests.
- To limit the total number of guests in the apartment, who stay overnight, to that shown below:
William x 4, Matilda x 4, Stephen x 4, Beckett x 4, Norman x 2, Oxford x 2, Frideswide x 2, Henry x 4, Richard x 2. Any variation to these limits must be agreed in writing in advance of commencement of the Client's visit. The Company reserves the right to surcharge each authorised and unauthorised extra guest in excess of the above shown limits an amount equivalent to the cost of the apartment in which they have stayed. - The Client hereby warrants and represents that they will not keep in the apartments any of the following
- Any live animals of any description with the exception of Guide dogs for the blind, and then only in designated areas.
- Firearms, illegal drugs and any other illegal goods.
- Anything unlawfully in their possession.
- Anything specified as being prohibited in any written notice or list, which may be issued from time to time by the management of the Company.
- The Client hereby warrants and represents that they will not use the apartment for any purpose that is either illegal and/or immoral.
- The Company reserves the right to approve any externally arranged entertainment, services or activities that the Client has arranged and cannot accept liability for any resultant costs.
- The Company will not be liable for any failure to provide or delay in providing facilities, services, food or beverages as a result of events or matters outside its control.
- The Client, subject to clause 7 here in, is responsible for ensuring that any band or musician or any other person or body employed by them comply with all statutory requirements and the requirements of the management.
- The Company must comply with certain licensing and statutory regulations and requires the Client to fulfil their obligations in this respect.
- The Company is concerned for health and safety of the Client and the Client should therefore abide by all statutes that exist.
- Any acceptance of a reservation by the Company and or its agents from the Client, cannot be assigned or transferred to any other party, and nothing herein contained shall create or be deemed or implied to create any relationship of landlord or tenant between the parties hereto.
- Final account must be settled before leaving the premises. In the case of approved credit account the Client, his agent or his company must make settlement within 14 days of the invoice date.
- The Company reserves the right to charge interest on overdue accounts at a compounded rate of 4% per calendar month or part thereof above the bank base rate enforced at the time.
- The Client by confirming a booking with the Company accepts these Terms and Conditions in full, without exception and/or variation, unless any such variation is agreed between the Client and duly signed by the Client and an authorised signatory of the Company.
Reservations relating to Firms, Companies and Groups
Please note: Group Reservation terms apply to reservations involving four or more apartments. For reservations for less that four apartments, terms relating to Private individuals will apply.
A special Booking Contract for these Client types will be issued and it is required to be completed signed by the Client and returned to the Company. In the absence of receiving the signed Booking Contract thirty (30) days prior to the intended date of arrival as per the signed Contract, the Company reserves the right to release any apartments booked prior to the date of arrival.
Charges and Payments relating to Firms, Companies and Groups
For these reservations, other than those made by bodies that hold a Corporate Account with the Company, payments for all accommodation accounts must be made fourteen (14) days in advance to the date of arrival. Extras such as telephone calls, alcohol and other service supplied by the Company to individual guests, must be settled by the guest before their departure.
Deposit - relating to Firms, Companies and Groups not holding an authorised Credit Account
A deposit of 40% will be required to be paid to secure the reservation of a group booking, one (1) month prior to intended date of arrival.
Confirmation relating to Firms, Companies and Groups
All bookings are provisional until the Booking Contract, provided with these Terms and Conditions, is signed by both the Client and The Company. Once signed by both parties, all reservations will be subject to the Terms & Conditions stated herein.
Cancellation for Firms, Companies and Groups
By Client: Cancellation of a reservation will only be effective on the date of receipt of the request to cancel, and must be made by written notification, or by acknowledged fax or e-mail to the Company's reservation department and in accordance with the charging policy stated herein below. All disputes should be addressed solely to the General Manager, or his/her appointed representative at Apartments in Oxford. If cancellation is advised by telephone, cancellation will only be regarded as valid if a 'cancellation reference number' has been issued by the Company, and cancellation will only be effective from the date of issue of the 'cancellation reference number'. Cancellation charges maybe applied by the Company's appointed representative, whose decision will be final and in accordance with the terms stated herein.
For cancellation notified seven (7) days in advance of the intended arrival date no charge will be made, and a refund of advance payment will be made. For cancellations advised less than seven (7) in advance of arrival date, full cost of accommodation will be charged unless the Company is able to re-sell the cancelled apartments. Any recovery of cost by the Company to the benefit of the Client will be refunded to the Client after the intended date of departure of the cancelled booking.
For clients failing to arrive for a booking, 'no-shows', full cost of accommodation will be charged.
By The Company: The Company reserves the right to cancel the booking if :
- The apartment(s) or part of it is closed due to circumstances beyond its control.
- The Client becomes insolvent or enters into liquidation or receivership
- To avoid a breach of these conditions.
- It prejudices the reputation or causes or might cause in the Company's opinion, damage to the apartments and its common areas.
In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.
Amendments to reservations for Firms, Companies and Groups
By Client:
- Amendments to numbers and or arrangements must be confirmed to The Company in writing.
- Reduction in the numbers of guests/ apartments of the contracted value of the booking is subject to The Company's cancellation policy.
- No charges will be made for any reduction in numbers of less than 10% from those stated on the Contract, provided they are received in writing by The Company seven (7) days prior to the intended date of arrival.
- Should a reduction in numbers of 10% or more be made at any time prior to the event, The Company will first endeavour to re-sell any facilities and services released to a similar value. In the event that the released facilities and services cannot be re-sold then any reductions of 10% or more shall be subject to The Company's cancellation policy stated herein.
- Final numbers of guests and apartments stated in the contract must be notified to The Company at least fourteen (14) days prior to arrival. These will be the minimum number for which the Client will be charged.
By The Company:
- Should for any reason beyond its control, the Company need to make any amendments to your booking, the Company reserves the right to offer an alternative choice of facilities.
- Should the Client make significant changes to the reservation or the expected number of guests, this may result in amendments in the rates applicable and or the facilities offered by The Company.
Reservations & Deposits relating to Private individual(s)
Reservations made by private individuals are considered confirmed if the Client supplies the deposit equivalent to one night's accommodation fee per apartment and one of the following:
A Credit Card number, the credit card must be in the name of the individual making the reservation and must be presented on arrival at Apartments in Oxford or written notification delivered by fax, e-mail or letter and acknowledged by the Company.
Proof of identification relating to Private individual(s)
UK residents will be required to show a signed and photographed identification i.e. in the form of a Driving Licence showing the home address. In the case of overseas guests a Passport should be presented on arrival at the Company. A photocopy of passport or the ID document will be taken by the company on arrival for security purpose and disposed of after checkout.
Charges and Payments relating to Private individual(s)
All accommodation charges and any 'extras' charges must be settled by the guest, prior to vacating the premises. In the event that the reservation is for seven or more days, settlement of the account will be required on every seventh day of the stay, starting from the date of arrival. Unannounced guests, 'Walk-ins', must pay for their accommodation on arrival and settle any 'extras' before departure.
Cancellation or early curtailment of a reservation when a Guest is "Inhouse" relating to Private Individual(s) and Corporate Account holding Clients reservations relating to less than four apartments.
By Client:
Cancellation of a reservation will only be effective on the date of receipt and must be made by written notification, or by acknowledged fax or e-mail to the company's reservation cancellation charging policy stated herein below. All disputes should be addressed solely to the General Manager, or his/her department at Apartments in Oxford. If cancellation is advised by telephone, cancellation will only be regarded as valid if a 'cancellation reference number' has been issued by Apartments in Oxford Limited and cancellation will only be effective from the date of issue of the 'cancellation reference number'. Cancellation charges may be applied in accordance with the Company's appointed representative, whose decision will be final.
For cancellation more than 24 hours in advance of arrival date, no charge will be made and the deposit will be returned. For cancellations advised less than 24 hours in advance of arrival date, one night's accommodation per apartment will be charged (equivalent to the deposit amount). For clients failing to arrive for a booking, 'no-shows', one night's accommodation per apartment will be charged (equivalent to the deposit amount).
By Company:
The Company reserves the right to cancel the booking :The apartment or part of it is closed due to circumstances beyond its control. If the Client becomes insolvent or enters into liquidation or receivership To avoid a breach of these conditions. If it prejudices the reputation or causes damage to the apartments. In any of these circumstances the Company will refund any payments made in advance, but will have no further liability to the Client.